FAQ Necklow Orders

  • How long will it take to receive my order?

    Your item will arrive 2 weeks or less after ordering. 

FAQ Necklow Pillow

  • What are the dimensions of Necklow pillow?

    Necklow Sleep pillow is plus size: 23in x 14in x 4in (60cm x 36cm x 10cm) 

  • Does this help reduce snoring?

    Yes! The Necklow pillow does help alleviate snoring.
    As you lay down on the pillow, our contour design elevates stress upon your neck and spine, allowing your airways to expand, making you breathe much easier.
    When you sleep with perfect posture, your head and body would be perfectly aligned. Hence, your neck and airways would be in a perfect alignment as well.

  • Does the pillow help relieve neck and back pain?

    Yes, the pillow consists of 8 million micro air spheres that optimally support your neck during sleep

  • Is this pillow breathable or does it get hot?

    The Necklow pillow is made up of super breathable fabric, so it stays cool and does not get hot.

  • Can the pillow be washed?

    Specially coated Micro Airballs do not absorb water, making it quick and easy to wash. Simply toss it in the washing machine and dry it in a well-ventilated and shaded area!

  • I have sleep apnea and I am using a CPAP machine/mask. Would the pillow works for me?

    Necklow pillow will work perfectly with people who use CPAP machine while sleeping. A lot of our users with sleep apnea reported positive feedback and they are completely satisfied with our pillow.

  • is it the same pillow sold on other stores?

    No. Necklow pillow is unique. It is a high-quality product and It is bigger than normal size pillows in the market. We are not related to any other stores.  Necklow is a legitimate brand.

  • I wanna take it with me when traveling. Is it heavy?

    The Necklow pillow is made of light air balls, so it is very soft, elastic, and lightweight.

  • Is there a money back guarantee?

    Yes, we offer our customers a 30-day money-back guarantee. If you do not like the pillow, we will refund your money immediately.


  • Does this pillow make any noise when you move your head to shift sleeping position?

    No! The Necklow pillow does not make any noise at all. The material inside is super tiny and elastic, so it does not make any sound.

  • What are the dimensions of Necklow pillow?

    Necklow Sleep pillow is plus size: 23in x 14in x 4in (60cm x 36cm x 10cm) 

  • Does this help reduce snoring?

    Yes! The Necklow pillow does help alleviate snoring.
    As you lay down on the pillow, our contour design elevates stress upon your neck and spine, allowing your airways to expand, making you breathe much easier.
    When you sleep with perfect posture, your head and body would be perfectly aligned. Hence, your neck and airways would be in a perfect alignment as well.

  • Does the pillow help relieve neck and back pain?

    Yes, the pillow consists of 8 million micro air spheres that optimally support your neck during sleep

  • Is this pillow breathable or does it get hot?

    The Necklow pillow is made up of super breathable fabric, so it stays cool and does not get hot.

  • Can the pillow be washed?

    Specially coated Micro Airballs do not absorb water, making it quick and easy to wash. Simply toss it in the washing machine and dry it in a well-ventilated and shaded area!

  • I have sleep apnea and I am using a CPAP machine/mask. Would the pillow works for me?

    Necklow pillow will work perfectly with people who use CPAP machine while sleeping. A lot of our users with sleep apnea reported positive feedback and they are completely satisfied with our pillow.

  • is it the same pillow sold on other stores?

    No. Necklow pillow is unique. It is a high-quality product and It is bigger than normal size pillows in the market. We are not related to any other stores.  Necklow is a legitimate brand.

  • I wanna take it with me when traveling. Is it heavy?

    The Necklow pillow is made of light air balls, so it is very soft, elastic, and lightweight.

  • Is there a money back guarantee?

    Yes, we offer our customers a 30-day money-back guarantee. If you do not like the pillow, we will refund your money immediately.


  • Does this pillow make any noise when you move your head to shift sleeping position?

    No! The Necklow pillow does not make any noise at all. The material inside is super tiny and elastic, so it does not make any sound.

FAQ Necklow Relaxer

  • How long until i see relief in my neck & shoulder ?

    Instantly! Our Neck Relaxer will provide instant relief from neck pain & tension the first time you use it.

  • How do I use Neck Relaxer ?

    1- Lay the stretcher on the ground, with the start of the S facing towards you.

    2- Slowly place your back down followed by your neck

    3- Place your arms over your head and stretch out!

    4- Feel the massage and relax

  • How long should I use it for ?

    We recommend starting starting with two 10minute periods a day and building up towards a continuous 15 minute session

  • Will Neck Relaxer treat my specific issue ?

    Our Relaxer helps with: chronic neck pain, tension headaches, tight & sore neck muscles, desk posture as well as upper back & shoulder pain.

  • Is there a weight limit to this device ?

    Our Relaxer is built from an incredibly strong foam material. This means it can withstand a weight of up to 150kg/330lbs

  • Is there a money back guarantee ?

    Yes, we offer our customers a 30-day money-back guarantee. If you do not like the relaxer, we will refund your money immediately.